FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 3-5 business days. Delivery typically takes 10-20 business days depending on your location.

Do you ship internationally?
Yes! We ship to Singapore, Malaysia, Indonesia, the United States, and more.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. Please contact us at zhu2824634075@gmail.com to initiate a return.

How long does a refund take?
Refunds are processed within 5-10 business days after we receive the returned item.

Products

What sizes are the prayer mats?
Our standard prayer mats are 65x110 cm, suitable for adults.

How do I care for my prayer mat?
We recommend spot cleaning with a damp cloth. Avoid machine washing to preserve the velvet texture and embroidery.

Contact

Still have questions? Email us at zhu2824634075@gmail.com and we'll get back to you within 1-2 business days.